November 15, 2021 Jev Goldfan

FAQ's

1、Delivery Information

Collections and Delivery Information

At Goldfan Furniture we aim to deliver a high-quality service & we strive to provide you with a convenient & hassle-free delivery!

After we ship the goods, we usually send a package delivery notice by mail to inform the recipient of the tracking number of the package so that you can get the package information in time.

In addition, due to the large size of some products, they cannot be shipped in one package. All the goods in the order are sent out at the same time, but the arrival time is different due to each logistics provider and the weight of the package itself, please understand.

How long does it take to get my order?

During the purchase process, indications of the time frame for delivery will be provided. For more information on collections and delivery, please view our Shipping policy blog.

Please note: We endeavour to ensure manufacturer’s delivery times are accurate, but they are subject to change from time to time.

Do you deliver to Ireland?

At present, we don't support delivery to Ireland. For all delivery inquiries please view our dedicated Shipping Policy blog.

I want to order something, but I need to know if you have it in-stock?

The online store currently sells products in stock, except for Scheduled products.

2、Missing or faulty parts and assembly

Missing parts or faulty parts.

We are very sorry if you receive any item that contains missing or faulty parts. If you do require assistance with any missing or incorrectly fitting item, please contact customer service.

How do I assemble my item?

If you require assistance with assembly, or with incorrectly fitting item, please contact customer service.

3、Payment, finance & Lay-by

How do I pay online?

We offer a variety of payment solutions online including Visa, Mastercard, Paypal.

What payment methods do you accept?

Online we accept Visa, MasterCard and PayPal.

4、Online & Ordering Assistance

Where is my confirmation email?

If you haven't received a confirmation email within 30 minutes of successfully placing your order then you may have incorrectly entered your email address. Alternatively, the confirmation email may have been flagged as spam. Check your junk email folders to ensure that the email isn’t there. All confirmation emails are sent from the Goldfan Furniture Website. If it is not in your junk email folder, please contact us with your full name and order number and we can confirm your order for you.

How can I make changes to an existing order?

You can make changes to your order at any time up until your order has commenced processing for shipment. Please contact us via email, or contact us via live chat on the website if you need to change your order. However, please note that changes to a orders may not be possible or may incur additional costs.

How do I cancel my order?

You can cancel your order if the order has not been processed for shipment. If you need to cancel your order, please contact us with your order details, including order number and full name, so we can then cancel your order prior to processing. Please remember though, that if your order is a custom-made item, a cancellation of the order will result in you forfeiting the surcharge paid by you when you placed the order. If we need to process a refund, please note that once a refund is processed by our store, it may take up to 15 working days to appear in your account depending on your banking institution. If an item has already commenced shipment, the order may be eligible for a change of mind request – please contact us in detail by email.

What happens if something I order is out of stock?

Sometimes, an item is sold out, but it still appears online. If it is sold out only in the store you visit, we will do our best to find the same item in our other stores. If the item is sold out in all Goldfan furniture stores, then we will contact you first and only ship the items you ordered for sale, provide details of any excluded items, and provide a refund.

What if I experience an error whilst ordering?

If you experience any technical issues whilst using the site, please contact us and we will assist you.

How do I search for items on the Goldfan Furniture website?

You can browse and search for items in several ways. The easiest way is to browse through our products on the top menu of the site, and then select a category. Another option is to use the ‘search a product’ field in the top right of the page underneath the navigation bar. You can use this to search for a product you may have seen on television, in the newspaper or in a catalogue.

What if an item arrives with missing parts?

In the unlikely situation you have received an item with missing parts, please contact us. We will resend the missing parts for you immediately.

What happens if I am missing an item from my order?

Due to the relatively large size of the item, we often send the ordered products in two packages. Sometimes you can check the logistics information. It may be that the package has not been delivered yet. If the tracking for the missing Online items shows as delivered then please let us know,We will contact the courier company and resend new items for you.

What happens if I receive the incorrect item?

In the unlikely situation you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will work with you to rectify this situation in timely manner.

5、Returns, Refunds, Exchanges & Policies

Returns, refunds and exchanges.

For our full return, refund and exchange policy, please visit our return, refund and exchange page. Or you can contact us directly.

Contact us / feedback.

Order online or place a new order

Contact us via info@goldfanfurniture.com or via live chat, and a member of our online sales team will be happy to help you.

6、Products & packages

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